I. Customer Information

Name: Maria Anderson
Country: USA
Identity: Personal
Customer situation: Need 1sets gas fire pit for his house decorations.
Address: USA
Product: Gas Fire Pit

The customer wants to decorate his room with a fire pit.But his room has no designing experience satisfied all his individual requirements.

And here state the communication process with customer about our gas fire pit.

II. Tips before buying a corten steel gas fire pit

After knowing the customer's true needs of the customer for special designing gas fire pit, Recommend suitable designing fire pit to customers by inquiring about his usage and environment:

1) Using a gas tank or natural gas?

According to the original fuel to provide customer-matched height of gas fire pit, For example, if want to get gas tank inside, the height of fire pit need 600mm at least,
If customer want to use gas tank outside connected with soft gas pipe, we will recommend tank cover that can used as a table when people sit around having coffee, Not only looking beautiful,  also can be used as extra furniture, that’s means dual value with lower cost for customer. Finaly customer confirmed the gas tank inside after discussing details.

2)Which color for gas fire pit?

As AHL gas fire pit standard models, we have Pre-Rusty color & Color Painted,all color can be customized as customer We provide customized color services to meet the needs of customers for special colors, allowing them to receive a visually appealing decoration. After send color chart for customer reference, finaly confirm the gray color for customizing.

Discussed the cargo shipment with customer for checking wwether customer can do the customs clearance by himself , solve all problems that customer might be faced, Finaly, we stick at shipping cargos to customer door address, that means we will ship cargo to door, no need customer to pay any other fees, just wait at home is ok.

III. Conclusion

After all specifications confirmed by customer, we proceed order productions directly and make a delivery date sheet for customer reference, let customer knowing every progress is under his control. When the cargo production complete, have sent ignition testing videos to customer, showing all is working well, and after customer confirmed, shipped cargos out directly,meanwhile tell customer the shipping date and share shipping documents for customer reference. Like these self use customers, we should introduce the product's usage environment as much as possible, and clear about what’s the real requests of customer,so that customers can have a good understanding of the gas fire pit product, not only because we are a professional manufacturer, but more important is make customer more knowing about our products, and satisfied with their requirements, and then the deal will come true.

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