I. Customer Information

Name: Nasser AbuShamsia
Country: Pakistan
Position: Procurement
Customer situation: A home furnishing supplier in Palestine
Address: Have own freight forwarder in guangzhou
Products: electronic fireplace, Steam fireplace

(1) Order overview: Inquiry on Alibaba, order placed after more than a month of communication via WhatsApp
(2) Customer situation: A home furnishing dealer in Palestine. The company seems to be very large. It is said to be the largest company in Palestine.

II. Why did you choose to place an order with us and what stuck during the negotiation?

When asked why they chose to place an order with me, the customer's answer was that our prices are competitive and the products are very good. The customer also praised me. The stuck point is that the product the customer wants is not our main product and needs to be sourced from outside, and the required information is complex.

Characteristics of high-quality customers: strength, vision, real intentions and needs

This customer originally made an inquiry on Alibaba. The customer asked about the fireplace and didn’t understand much about it. So I recommended an outdoor fireplace, which was not what the customer wanted. Later, after the customer sent me his true needs, I don’t understood it very well at first. I thought he was interested in the gas fire pit and recommended gas fire pit. Later, during communication with my colleagues, I discovered that what the customer needed was an indoor steam fireplace. After correctly understanding the customer's needs, the customer was very happy.I started looking for suppliers for our customers and found many suppliers at the same time. I chose a factory with complete information and high sales volume.

Because we were not our own factory, I also did not add too much to the price, but we had no advantage because it was not the main product, so we did not put too much energy into it. So I lost contact with him for a long time. Later, the customer came to me again and said he needed a sample. I was quite shocked because my price was not advantageous. Maybe it was because I had relatively complete information for customers. It may also be for other reasons that the customer first asked for a sample of an electronic fireplace.Then after that, he introduced me to other colleagues in his company, and after discussing the payment method, the order was confirmed.

After receiving the goods in October, the customer tested the samples. During the test, some problems also occurred. He thought they were caused by the accessories. Later, according to the supplier's operation, the customer repaired them. Fortunately, the customer is a Very nice people, they said that our products are great, and we are now talking about repurchasing them, and we need to prepare some inventory, but the Palestinian country is currently experiencing war, and we hope that the world will be peaceful and customers can do business sooner. When communicating with customers, you must treat them equally. You must not only meet their needs, but also be patient with them. Don't think that there is no chance because it is not our product. If you are fully prepared, customers may be able to do business with you.